With Us… Service Fees Are a Thing of the Past!
Typically, it’s standard for a plumbing or HVAC company to charge a flat rate service fee when performing a diagnostic check and service estimate at your home. This fee is a base charge for a company just to come out to your residence and determine what needs to be serviced, repaired, or replaced. As consumers ourselves, we realized that this charge doesn’t always seem fair and could possibly even deter customers from making an important service call that can prevent further damage to their home in the future. So, we decided to ask our customers what their number one request is when it comes to improving customer service and the result was overwhelmingly unanimous – ditch the service fee! Service fees are common with both nation-wide service centers and locally owned businesses, but Patton Plumbing Heating and A/C strives to be extraordinary!